Thank you for shopping at WEEHOURS (the “Website”, “we”, “us”, or “our”).

If, for any reason, You are not completely satisfied with a purchase, You may request a return or refund under the terms set out below.

Please read this policy carefully before making a purchase.

1. Interpretation & Definitions

“Goods” refers to the items offered for sale on the Service.
“Orders” means Your request to purchase Goods from us.
“Service” refers to the Website operated by WEEHOURS.
“You” means the individual accessing or using the Service, or the company/legal entity on whose behalf such individual is accessing or using the Service.

2. Return Eligibility (General Conditions)

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: Return requests must be initiated within [Insert Number, e.g., 30] days of the delivery date.

  • Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • Packaging: The item must be in its original packaging with all tags, labels, and accessories attached.

  • Proof of Purchase: A valid order number or receipt is required for all returns.

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)

  • Intimate or sanitary goods (e.g., underwear, swimwear)

  • Items on sale or marked as “Final Sale”

  • Gift cards

  • Downloadable software or digital products

If your item falls into any of the above categories, please contact us before purchasing to confirm eligibility.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at [Insert Your Email Address] with your order number, the item(s) you wish to return, and the reason for return.

  2. Return Authorization: We will respond within [Insert Number, e.g., 2-3] business days with a Return Merchandise Authorization (RMA) number and the return shipping address.

  3. Pack & Ship: Pack the item securely in its original packaging, include the RMA number inside, and ship the item to the address provided.

  4. Shipping Cost: Unless the return is due to our error (e.g., wrong or defective item), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item without tracking.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method (credit card, PayPal, etc.) within [Insert Number, e.g., 5-7] business days.

  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

  • Timing: Please note that depending on your bank or credit card issuer, it may take an additional [Insert Number, e.g., 3-5] business days for the credit to appear on your statement.

  • Late or Missing Refunds: If you haven’t received a refund within the stated timeframe, first check your bank account again, then contact your credit card company or payment provider. If you’ve done all of this and still have not received your refund, please contact us at [Insert Your Email Address] .

5. Exchanges

We only replace an item if it is defective or damaged upon arrival, or if you received the wrong item.

If you need to exchange an item for the same product, please contact us at [Insert Your Email Address] . Please note that we do not offer exchanges for change-of-mind purchases (e.g., wrong size or color – please refer to Section 2 for eligible returns and place a new order instead).

6. European Union (EU) Cooling-Off Period

If you are a consumer based in the European Union, you have the right to cancel your order within 14 days, for any reason and without justification.

  • The cooling-off period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the goods.

  • To exercise this right, you must inform us of your decision by an unequivocal statement (e.g., email) within the 14-day period.

  • You must then return the goods to us within another 14 days.

  • We will reimburse you all payments received from you, including standard delivery costs (but not any extra costs resulting from your choice of a more expensive delivery method).

7. Non-Returnable Items (Detailed)

The following items are explicitly not eligible for return or refund:

  • Custom or personalized products

  • Items that have been used, washed, or altered

  • Items missing tags, labels, or original packaging

  • Gift cards / e-vouchers

  • Items marked “Final Sale”, “Clearance”, or “As Is”

  • Downloadable software or digital content

8. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

  • By email: [Insert Your Email Address]

  • By visiting this page on our website: [Insert Contact Page URL]